How can we help?

Three common causes: the key was pasted with an extra space, the activation limit is used up (deactivate an old site from My Account), or your server blocks outgoing requests to our license API. The plugin's license tab shows the exact server response — include it if you open a ticket and we'll solve it same day.

Yes — basic installation help is free with any license. Full setup and configuration is available as a small paid service, and our maintenance plans include it ongoing.

Free-core users get community support and documentation. Pro license holders get direct developer support with guaranteed response times.

Sign in and open your dashboard — every product you own shows there with its licence key and a download button. The same links are in your order confirmation email. Free products are included in the list too.

Yes. Open the licence in your dashboard, deactivate the old site, and activate the new one — no need to contact us. Each plan's activation limit is shown next to the key, and higher tiers cover more sites.

Digital products carry a 14-day money-back guarantee if something genuinely doesn't work and we can't fix it. Services are quoted and milestoned up front. Full terms are on the refund page — we'd always rather solve the problem than process a refund, so tell us what's wrong first.

No surprise charges — we don't auto-charge a card on file. Before a yearly licence lapses we email you a renewal link with any loyalty discount applied, and you choose whether to renew. Lifetime licences never expire.

Card, UPI, PayPal, bank transfer and crypto, billed in USD, GBP, EUR, CAD, AUD, AED or INR. Card details go straight to the PCI-compliant gateway — never to us — and your receipt is emailed the moment payment clears.

Yes — from a single custom feature on an existing plugin to a full website or bespoke software build. Use Quote & sales above or the contact page; you'll get a no-obligation fixed quote from the team who'd actually build it.

Send us the error text (or the browser console / server log line) and the list of active plugins and your theme. Most conflicts are a known incompatibility we can resolve with a setting or a patch, usually the same business day.