How home care works
Clear steps from the first call, and answers to the questions families ask most.
Starting care, without the stress.
Free home assessment
A nurse visits within a day or two, meets your parent and the family, and looks at the home for fall risks.
Written care plan
Duties, shift timings, visits and monthly charges are written down and agreed with you.
Caregiver match
We introduce a caregiver suited to your parent's needs and language before the first shift.
Weekly supervision
A supervisor checks in every week and the plan is reviewed every month.
What families ask us
How soon can care start?
Usually within two to three days of the assessment. For a hospital discharge, tell us the date and we plan ahead.
Are caregivers verified?
Yes. Every caregiver's ID and police verification is checked before placement, and you can see the documents.
What if we do not get along?
Tell your supervisor. We will try to sort it out, or introduce a different caregiver.
Can you care for dementia?
Yes, with caregivers experienced in memory care. The assessment helps us plan routines and safety.
Do you work with our doctor?
Yes. We follow your doctor's plan and share notes and readings with them when you ask.
Can we stop at any time?
Yes, with seven days' notice. There is no long lock-in.
The information on this website is general and is not medical advice. Our caregivers follow the treatment plan from the patient's own doctor; they do not prescribe or change medicines.
Emergency? Home care is not an emergency service. If someone is unwell suddenly, has chest pain, breathing trouble or a fall with injury, call 112 or 108 for an ambulance first, then call us.