Refund Policy

Effective Date: July 31, 2025

At Code Craft, we are committed to delivering high-quality digital marketing and web development services. We believe in transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

1. Services Covered

This refund policy applies to the following services provided by Code Craft:

  • Digital Marketing Services (SEO, PPC, Social Media, etc.)

  • Web Development & Design

  • Content Creation & Branding Services

  • Monthly Retainers and Maintenance Plans

2. General Refund Terms

Due to the nature of our work, which involves planning, time, and resource investment, refunds are not guaranteed once work has started. However, we will evaluate refund requests on a case-by-case basis.

3. Eligible Refund Scenarios

You may be eligible for a full or partial refund under the following conditions:

  • Service Not Started: If you cancel your service before any work or project planning has begun.

  • Duplicate Payment: If you are mistakenly charged twice for the same service.

  • Non-Delivery: If we fail to deliver the agreed service within a reasonable timeframe and no work has been initiated.

4. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

  • You change your mind after project initiation

  • Delays caused by the client (e.g., missing inputs, unresponsiveness)

  • Work already delivered or partially completed

  • Custom development or marketing work already executed

  • Monthly subscriptions or retainers after work has begun for that cycle

  • Third-party tools, plugins, licenses, or services purchased on your behalf

5. How to Request a Refund

To request a refund, please email us at [email protected] with the following:

  • Your full name and contact information

  • Invoice number or payment reference

  • Reason for refund request

  • Supporting documents (if applicable)

We will respond within 5–7 business days with a resolution.

6. Refund Method & Timeline

If your refund request is approved:

  • Refunds will be issued to the original payment method

  • Processing time is usually 7–10 business days

  • Transaction fees from payment gateways (if any) may be deducted

7. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

📧 Email: [email protected]
📞 India: +91 8960757615
📞 USA: +1 (601) 680-7310
💬 WhatsApp: https://wa.link/l8tmlg