Privacy Policy | Code Craft

At Code Craft ("Code Craft", "we", "us" or "our"), your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, how we protect it, and the rights and choices you have. It applies to our website coodecraft.com, our forms, and the services we provide to clients across the USA, UK, Canada, Dubai, Australia and India. By using our website or services, you agree to the practices described here.

1. Who We Are

Code Craft is a full-service web development and digital marketing agency. We are the "data controller" for personal information collected through our website and in the course of providing services to you. If you have any questions about this policy or how we handle your data, you can reach us using the contact details at the end of this page.

2. Information We Collect

We collect the following categories of information:

Information you provide directly — your name, email address, phone/WhatsApp number, company name, country, project details, budget and any message you send us through our forms, the "Let's Connect" popup, live chat, email or phone.
Information collected automatically — when you visit our site we automatically collect technical data such as your IP address, approximate location (city/country), device and browser type, pages viewed, referring URL, and how you interact with the site. This is gathered through cookies and similar technologies.
Analytics data — via Google Analytics 4 and Google Tag Manager, we collect aggregated usage statistics to understand and improve how visitors use our site.
Communications — records of your correspondence with us, including support requests, quotes and project communications.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes and proposals;
Deliver, manage and improve the services you engage us for;
Process payments and send invoices and receipts;
Send you relevant updates, offers and newsletters (only where permitted, and you can opt out anytime);
Analyse site usage to improve our website, content and user experience;
Detect, prevent and address fraud, security issues and technical problems;
Comply with our legal and contractual obligations.

4. Legal Bases for Processing

Where applicable law (such as the UK/EU GDPR) requires it, we rely on the following legal bases to process your data: your consent (e.g. for marketing emails); the performance of a contract (to deliver services you've requested); our legitimate interests (to run, improve and secure our business); and compliance with legal obligations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to make our site work, remember your preferences (such as your selected country, currency and language), understand site usage, and measure marketing performance. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the site functions.

6. How We Share Your Information

We do not sell your personal data. We share it only as needed with:

Trusted service providers who help us operate (e.g. hosting, analytics, payment processors, email and form providers such as Formspree, and live chat such as Chatway), under contracts that require them to protect your data;
Professional advisors such as accountants or lawyers, where necessary;
Authorities, if required by law or to protect our legal rights.

7. Third-Party Services

Our site uses third-party tools including Google Analytics, Google Tag Manager, Formspree (form handling) and Chatway (live chat). These providers may process limited data on our behalf in accordance with their own privacy policies. Our site may also link to third-party websites; we are not responsible for their privacy practices.

8. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Data Security

We follow ISO- and NIST-aligned security practices, including encryption in transit (SSL), access controls and regular reviews, to protect your information against unauthorised access, loss or misuse. While no method of transmission or storage is completely secure, we take all reasonable measures to safeguard your data.

10. International Data Transfers

As a global agency, your information may be processed in countries other than your own, including the USA and India. Where we transfer data internationally, we take steps to ensure it is protected by appropriate safeguards consistent with this policy and applicable law.

11. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, update, delete, restrict or object to the processing of your personal data, to withdraw consent, and to request a copy of your data in a portable format. To exercise any of these rights, email us at codecraftlko@gmail.com and we will respond within the timeframe required by law.

12. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

13. Marketing Communications

If you opt in, we may send you newsletters and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or emailing us. We will still send you essential service-related communications.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top shows when it was last revised. We encourage you to review it periodically.

15. Contact Us

If you have questions, concerns or requests regarding this policy or your data, contact us at codecraftlko@gmail.com, call +1 (509) 438-4628 (USA) or +91 89607 57615 (India), or write to us at 569 Ka/379, Sneh Nagar Road, Alambagh, Lucknow, UP 226005, India.